Returns Policy
At Snyder’s Certified Auto & Truck Parts, we strive to provide high-quality auto parts and exceptional service. If you are not entirely satisfied with your purchase, we are here to help with our Returns Policy.
1. Return Eligibility:
All parts come with a standard 90-Day parts-only return window unless otherwise notated.
2. Return Process:
To initiate a return, please follow these steps:
Contact our Customer Service Team or call 254-314-8059 to request a return.
Ship the item back to us using a trackable shipping service.
The customer is responsible for covering the cost of the return shipping label or may make returns in-store at Snyder’s during business hours.
3. Non-Returnable Items:
Certain items are non-returnable, including:
—Improper installation will void all warranties and return eligibility.
–Warranty and return coverage is for all items other than Engine, Transmission, Transfer Case, Suspension, or Axle Assembly parts.
Labor warranties may have been available at an additional cost at the point of sale. If declined, no labor costs will be covered under the warranty.
–Labor costs are not covered under the 90-Day, Silver (1 Year), or Gold (2 Year) Warranties.
–Parts and Labor Warranties (Silver+ (1 Year) and Gold+ (2 Year)) are limited to Mitchell Flat Rate @$50/Hr. for removal and installation of the assembly only. Only one removal and installation covered per warranty purchased.
Be sure to follow the checklist tag attached to the part and all TSB Bulletins and manufacturer installation processes prior to installing.
4. Refund Process:
Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
If approved, a refund will be processed to the original payment method within 5 business days.
5. Restocking Fee:
We generally do not charge a restocking fee however, a restocking fee may apply, and additional warranties have been offered and declined. Return cores/exchange parts “like for like,” and minus fluids, or face a $25.00 fee.
6. Exchanges:
If you need to exchange an item for the same product, please call 254-314-8059 or contact our Customer Service Team to arrange the exchange.
–Inspect the shipment for damage before signing for it; if there is any damage found, it must be noted on the bill of lading at the same time you sign for the merchandise.
7. Shipping Costs:
The customer is responsible for all shipping costs associated with returns unless the return is due to an error on our part or a defective item. All parts are sold free on board (FOB). If for any reason you reject the parts being shipped to you, you will be responsible for all freight charges.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team immediately for assistance. We will provide instructions for returning the item or arrange for a replacement.
9. Cancellations:
Please contact us promptly if you wish to cancel your order and we will determine if the order can be canceled.
10. Contact Us:
If you have any questions or concerns about our Returns Policy, please contact our Customer Service Team.
Thank you for choosing Snyder’s Certified Auto & Truck Parts. We appreciate your business and are committed to ensuring your satisfaction with our products and services.
Visit Snyder’s Warranties for additional warranty details.